TAMGA is an international fintech company that provides technological and marketing solutions for the financial sector. The company's mission is to improve people's financial literacy and make financial products simple and accessible.
TamgaTeam is not just employees working on common tasks. This is a community that unites ambitious people who are constantly looking for abilities, not prerequisites. People who know what they want and go for it.
And now we are looking for a Head of Contact Center who shares our values and wants to become part of our team.
We need you if:
- You have experience of working in the Contact Center in a managerial position for at least 2 years and managing a staff of 20+ operators.
- You have experience in cold sales and writing scripts that sell.
- You have experience in conducting internships, training and adaptation of personnel.
- You are able to analyze information and identify weak points, find opportunities to optimize the work process.
- You have the skills of statistical analysis of contact center performance metrics.
- You are an experienced user: 1C, CRM, MS Office, telephony, spreadsheets.
- You are goal-oriented and ready to work for results, able to work in multitasking mode.
We hope that you:
- You organize the work of the department qualitatively and professionally.
- Provide the highest level of service across all communication channels.
- You will complete the assigned tasks at 100%.
Instead, we offer:
- Financial stability - a decent and timely salary;
- Work in a cool team of professionals, where everyone loves their job;
- Wide opportunities for professional and career growth;
- participation in interesting and large-scale projects; convenient work schedule;
- Annual paid leave;
- Compensation of 50% honey. insurances, sports and courses;
- We are waiting for your resume with salary wishes.
Send your resume to our email address, indicating your salary expectations.