Tamga is an international fintech company that provides technological and marketing solutions for the financial sector.
The company's mission is to improve people's financial literacy and make financial products simple and accessible.
TamgaTeam is not just employees working on common tasks. This is a community that brings together ambitious people who are always looking for opportunities, not reasons. People who know what they want and go for it.
Functional duties:
- Processing and resolving appeals from CRM/IP-telephony users, control of service quality and resolution terms, communication with business customers;
- Collection and formalization of requirements (business requirements, functional requirements)
- Support and development of the enterprise's distributed telephony system and contact center (Asterisk 13.xx, Asterisk 16.xx, Oktell);
- Integration of IP telephony with CRM, 1C, use of AMI, ARI Asterisk;
- Administration of communication providers, connection of trunks, SIP numbers; modification of recruitment plan;
- Resolution of incidents in the work of all call centers (FLS, SLS);
- Administration of CRM systems and accompanying software (CRM Delta-M, Oktell, user terminal servers, MicroSIP, Asterisk);
- Support of the process of regular updates and development of CRM Delta-M, Oktell;
- Writing/optimizing SQL queries, developing scripts/procedures in the MS SQL database;
- testing of new modules, integrations and additions to CRM Delta-M, Oktell, 1C, etc.;
- Communication with developers, system administrators, etc. in case of detection of system errors, control of their correction;
You will receive from us:
- Financial stability - a worthy and timely investment.
- Work in a cool team of professionals, where everyone loves their job.
- Wide opportunities for professional and career growth.
- Participation in interesting and large-scale projects.
- Convenient work schedule.
- Annual paid leave.
- Compensation of 50% honey. insurances, sports and courses.
