Career

Required skills:

• Experience on the similar position;
• Good knowledge of Polish (is a must);
• Ability to quickly solve crisis and extraordinary situations (is a must);
• Experience with statistical analysis and reporting;
• Experience in team management;
• Skills of process optimization; 
• Experience in sales would be an advantage.

Responsibilities:

• Organization of the contact center work;
• Responsibility for your team’s results;
• Ensuring that KPI’s are reached;
• Quality control of customer service (writing scripts, control of the customers’ feedback, etc);
• Analyze and monthly report to the top management;
• Optimization of the contact center work;
• Participation in the recruiting and training of new staff.

We offer:

• Non-stop practice of Polish language;
• Office in the city center, 2 minutes from m.st. Palats Sportu, with lots of fashionable cafes nearby;
• Fixed working hours from 10:00 to 19:00;
• Paid sick leaves and 24 days of paid vacation;
• Comfortable working conditions (tea/coffee, game room);
• Friendly young team.